Shipping & Returns
How do I return or exchange an item?
Your satisfaction is very important to us. To return or exchange an item, please email us at firstname.lastname@example.org. We will then issue you an RMA #. To receive your RMA# please include a copy of your receipt with your order number, along with a note stating the reason for the return or the item you'd like to exchange it for, in your email. Please reference the RMA # with your return. Once we've received the item, credit will be issued for the full price of the product(s) minus a 25% restocking fee, or your exchanged product of choice will be delivered. You will receive notification by email of your refund/exchange.
Custom-made products & other items listed below are NOT returnable or refundable.
All products must be in new condition with the original packaging to receive credit. Clothing of any type must be in new condition with original tags, for a credit to be issued. Customers are responsible for all return shipping charges. Shipments without authorizations may not be credited to your account. Shipments refused from UPS also will mean you will be subject to both original & return shipping costs and handling costs. Please note that in addition to custom-made products, we do not accept returns on Fall Protection, Respiratory Products, Chemical or Bio-hazard Clothing nor Gloves. This is our policy to ensure the integrity of our personal safety products and ensure they are "tamper-free". We hope you can both understand and respect our reasoning. Original and return shipping fees are not refundable. Incorrect and/or unauthorized chargebacks to your credit card (Visa, Mastercard, etc) and/or insufficient funds for electronic checks, for merchandise that you have ordered will be subject to an administrative fee of $25.00. You (our customer) are soley responsible for disputing any and all issues with your credit card company. All sales are final after 20 days of purchase date unless any unique courses or actions were agreed upon between The Man Store Online and our Customer.
Please send all returns and exchanges to:
TheManStoreOnline.com - Corportate
Attn: Returns Department (RMA #)
5454 Trent Lane
Cookeville, TN 38506
Thank you for shopping The Man Store!
Standard Shipping Policy - The Man Store utilizes UPS "Real-Time" shipping and Standard rates apply. Items shipped outside of the contiguous (48) states may incur addition freight charges. If additional freight is necessary, the Customer will be notified prior to the item(s) being shipped.
FREE Shipping Policy - Free Ground Shipping
For a limited time, The Man Store is offering Free Shipping for online orders of $149 or more.
At Checkout, enter coupon code FREESHIP. If the items in cart qualify for Free Shipping, the system will then display the Free Shipping option to choose during the checkout process.
If the Free Shipping option is chosen, orders are shipped using our standard ground shipping method. Ground shipping time varies by product depending on processing and shipping location – which is typically 2-5 business days. Other shipping methods are also available at checkout if a faster delivery is needed.
- - To qualify for free shipping, an order must total $149 or more before any taxes, fees or shipping charges are added. Orders must be placed online and must contain Free Shipping specified items in order to qualify.
- - Not all items qualify for free shipping
- - Free shipping applies only to locations in the contiguous (48) United States. Orders shipped through the Army Post Office (APO) or Fleet Post Office (FPO), to international addresses or to locations in Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, Palau and US protectorates are not eligible for free shipping.
- - Free shipping will not apply if eligible items are canceled, resulting in an order total of less than $149.
- -This limited-time offer is subject to change without notice.
If you have any questions, feel free to contact us by phone at 931-651-1044 or email e-mail at Info@TheManStoreOnline.com
The Man Store is a fast and convenient source for all of your brand name Industrial Safety Supplies. The products we offer are hand-selected & we offer only the best in the industry! The Man Store has been in business for over 11yrs & has customers in every state in the country including many over-seas. Our relationship with our customers is built on a level of trust & customer satisfaction. Our philosophy at The Man Store is "A Happy Customer is a Repeat Customer"! We are confident that we can help our customers achieve their goal of "Sending the American Worker Home Safely"!
Feel free to call us to discuss how The Man Store can be of best service to you! Give us a call... you'll get a "Live- U.S.-based real person" to talk to you... I promise!